Return and Refund Policy
Effective Date: [18-09-2024]
Brand: Zumafind.com
Website: www.zumafind.com
At Zumafind.com, your satisfaction is our priority. We strive to provide quality products and services across a diverse range of categories including books, foods, flowers, plants, furniture, herbs, teas, and other organic goods. This Return & Refund Policy outlines the conditions under which returns and refunds are accepted.
1. General Return Conditions
- All return requests must be initiated within 7 days of receiving your order.
- Products must be unused, in original packaging, and in the same condition as received.
- Some items (like fresh foods, flowers, and plants) are non-returnable unless damaged or defective upon arrival.
- Digital products such as eBooks, downloadable content, or publishing services are non-refundable once delivered or accessed.
2. Returnable Product Categories
| Category | Return Window | Conditions |
|---|---|---|
| Books (physical) | 7 days | Must be unopened or with minimal wear |
| Furniture | 7 days | Must not be assembled or used |
| Gardening Tools | 7 days | Unused, in original packaging |
| Teas & Herbs | 7 days | Sealed and unused |
| Other Organics | 7 days | Sealed, unspoiled, and in original packaging |
3. Non-Returnable/Non-Refundable Items
- Perishable goods such as foods, flowers, and live plants unless received damaged.
- Customized or made-to-order items.
- Digital products and services (e.g. downloadable books, publishing packages, consultation services).
- Sale or clearance items.
4. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item:
- Contact us within 48 hours of delivery.
- Include photos and a description of the issue.
- We will provide a replacement or refund at no extra cost after verification.
5. Refunds
- Once your return is received and inspected, we will notify you of the status.
- Approved refunds will be processed within 5-10 business days via your original payment method.
- Shipping fees are non-refundable, except in cases of our error (wrong/damaged item).
6. Return Shipping
- You are responsible for return shipping unless the item was incorrect or damaged.
- We recommend using a trackable shipping method.
7. How to Request a Return or Refund
Please contact our Customer Support at [email protected] with:
- Order number
- Product details
- Reason for return/refund
- Supporting photos (if applicable)
8. Exceptions & Final Notes
We reserve the right to refuse returns that do not meet our policy criteria. This policy may be updated from time to time. Please refer to the latest version on our website.
Contact Us :
If you have any questions about our Return and Refund Policy, please don’t hesitate to contact us:
- Email: [email protected] , [email protected]
- Phone: 08035504779,
- Website: www.zumafind.com
- Mailing Address 1: 8 Mission Street,
- Mailing Address 2: Plot 309, D’Young Bus Stop,
Thank you for shopping at Zumafind.com — Where Nature, Knowledge, and Comfort Meet.